Sell more to happier customers, that stick around.

We are experts in Customer Experience & Human Centered Solutions for Digital Health Industries.

MORE ABOUT US →

Your specialist digital strategy & design partner

There’s just so much noise to cut through, and so many organisations fail. But when it comes to peoples health and wellbeing, we really care - it’s important to succeed. That’s why we exist.

We bring the skills and expertise needed to ensure that your investment in digital solutions positively impacts peoples lives, supports a sustainable world and delivers against your business goals.

MORE ABOUT US →

How customer centric is your business?

Complete our FREE assessment to identify your weaknesses and get instant, actionable steps on how to gain competitive advantage through great customer experience:

⏱️ Less than 10 minutes

☑️ Get a tailored report

START NOW

Our Services

  • Illustration of a person inside a computer window, holding a tablet, with a flowchart featuring green check marks and a red cross on a computer screen.

    Strengthen your customer journey while refining your internal operations. We help you design experiences that meet real needs and give you a sustainable competitive edge.

    CUSTOMER EXPERIENCE →
  • Digital illustration of a smartphone with overlayed network lines and a checkmark icon, representing technology and connectivity.

    Learn from seasoned experts. We help you identify the right opportunities, align to user needs, and shape a go-to-market strategy that’s built for success.

    PRODUCT STRATEGY →
  • Diagram with interconnected gears and gauge indicators, enclosed in a hexagon.

    Align your operations to support better outcomes. We map dependencies, uncover blockers and help you deliver seamless, consistent services.

    SERVICE DESIGN →
  • Illustration of a woman with curly hair, wearing a sleeveless top, earrings, and a belt, looking at her phone with a smile.

    Build a deep understanding of your audience. We gather insights, create detailed user profiles and validate your ideas early, so your products meet real needs from day one.

    RESEARCH →
  • A cartoon hand holding a smartphone displaying a five-star review.

    Launch accessible, intuitive and scalable digital products. We combine UX best practices with visual design craft to deliver delightful, on-brand experiences.

    PRODUCT DESIGN →
  • Illustration of a person with glasses sitting at a desk, working on a computer with chat bubbles and lines of text around them.

    Avoid the common pitfalls. We put people at the centre of technology change—so you gain the benefits of streamlined processes, improved satisfaction, and better retention.

    TRANSFORMATION →

Adapt at pace to get the results you desire

Want to become customer centric or undergo digital transformation? We equip you with the tools and strategy to become competitive in your market.

We apply design thinking methods to identify, explore and solve problems in business, transforming organisations and deliver lasting value. Our approach is pragmatic, evidence-based and tested. We are embedded in your teams and equip you for success.

CONSULTING

Build meaningful relationships with your customers

Want best in class digital products and services? We transform your digital channels to improve business outcomes and deliver delightful customer experiences.

From websites to wearables, apps to augmented reality, we have over 15 years experience delivering solutions for health, leisure, automotive, finance, retail, F&B and charity sectors.

DESIGN SERVICES

Our Clients include

Convatec

•

Merlin Entertainments

•

Legoland Parks

•

Nando's

•

Deliciously Ella

•

WPP Media

•

Mind

•

Convatec • Merlin Entertainments • Legoland Parks • Nando's • Deliciously Ella • WPP Media • Mind •

Testimonials

  • "Bear Grylls Adventure delivered Merlin’s first interactive wearable—but more importantly, it delivered a joined-up guest journey at scale. From website to lockers, our team was at the heart of the design. The board’s response was unanimously positive, and it’s become a talking point with the city and investors."

    Kieran Harvey, Director of Digital Products and Services

  • “You have a knack of taking a tangled mess of string and turning it into an organised ball!”

    Natalie Moss, Global Marketing Director, Convatec

  • "B33 Design are likely the best people you'll find in the UX design domain. I haven't previously worked with folks better at UX and design—and doubt I will in the future. Hire them. They'll make your product better."

    Joshua Dooms, SVP Client Engineering, Choreograph

  • "There is no doubt that our product is better for your input."

    Andrew Jacobs, MD Europe, Accesso

  • “B33 Design have been a valuable asset to Nando's, bringing a positive and thoughtful attitude to the problems to solve. They are a trusted pair of hands, looking to consider all angles from business needs to customer needs in order to deliver the best quality work possible.”

    Neil Macleod, Head of Design

  • "B33 Design were great at managing complex stakeholders and shaping clear requirements. I’d work with them again for any high-pressure, senior-level digital project. They bring efficiency, clarity and maturity to every step."

    Transformation lead, WPP Media

  • "We were really impressed by the depth of insight in the workshop. It surfaced more than we expected, and gave us real clarity in a short time."

    Peter Kelly, Digital Transformation Manager, Mind

  • "B33 has been instrumental in bringing our business from idea through to tangible product. At every stage they were able to suggest and facilitate frameworks to ensure our strategy was honed around customer need. From overarching vision down to the nitty-gritty of implementing team processes, they were a delightful sounding-board throughout"

    Henry Marsden, Founder/CEO